Technical Communications

Properly crafted technical documents and product support literature are a combination of clear writing, proper utilization of photographs or illustrations, and document organization that present the information in a logical fashion.

Include verbiage here about the three areas of Technical Communication – Technical Manuals, Product Support Literature, and Technical Training and encouraging visitors to check out each section.

Technical Manuals

Technical Literature

Overload Protection

In today’s economic times, most companies are staffed to meet the routine day-to-day mountain of production requirements, whether this is in engineering, front office or production. As many of our customers have internal document production capabilities, ISG can assist your staff working on that “mountain of information” during times of high production demands. It is in this fashion that your staff can work on the daily requirements, while ISG can work on the “larger chunks” of communication materials. As an example, one of our customers manufactures industrial lawn and garden equipment. ISG utilized two tractors to build a complete unit service manual in less than 6 weeks. The customers’ communication staff reviewed the manual for accuracy of content. This review could be accomplished at the same time they were working on other projects. The sum total was that by working with ISG, our customer was able to submit a complete package of product support information to the users of the equipment faster than if they had done all of it “in-house”.

Bits-N-Pieces

Research & Writing

Chutes and Hoppers

ISG reviewed the text and reconstructed the information:

Chutes and Hoppers

Design feed chutes to get the best possible distribution of material across the full width of the screen. Design the chute so:

  • Material will fall upon the screen as gently as possible.

  • Locate the feed chutes as close to the top of the screen as possible to make maximum use of the length of the screen.

  • Make sure that the feed chute does not contact any portion of the screen live frame or screen cloth. Prolonged contact between the feed chute and either the screen live frame or screen cloth will cause premature wear.

  • Allow sufficient clearance so that screen live frame angle may be varied 5° either way from the original angle.

NOTE: Design the feed and discharge chutes or bins so that the screen live frame can be rotated to a horizontal position. This will make changing the screen cloth safer and easier.

Illustrating

Pivoted Motor Base original and enhanced
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Relay photo and illustration
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Pivoted Motor Base full page
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Page Production

GM25 Series Field and Brush Mower
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Reproduction

Product Support Literature

Product support literature is a relatively generic term, like Xerox is to copying or FedEx is to air freight. Product support literature includes technical manuals, sales support literature and sell sheets, catalogs, assembly instructions and even trade ads. ISG has the ability to assist you with the development of each of these.

Sales Literature

Literature Production

Concept & Design

Research & Writing

Illustrating

Photography

Adjustment Chain: Photography adjustment before and after
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Cover Open: Photography adjustment before and after
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Page Production

Reproduction

When all of the literature or training program production phases have been completed, proofs signed off on, the question of “Now What” might come up. ISG has the answer – REPRODUCE!!!  The information created by our staff, whether the publication is a Brochure, Catalog, Operator’s Manual, Parts Lists, Training Program, or a Service Manual, the final step is to handle the reproduction of the information.

As we stated earlier, the generation of product support information is critical.  It has to be solid and attractive, plus presenting the information in an understandable form.  It is from the final production point that the presentation of your information can take different paths.  

The traditional method is via printing.  ISG can assist with the final printing processes by overseeing the development of final proofs and handle any press run, whether it is just a few copies or thousands.  Our commitment to you is to be there to approve the press run.  

However, printing today is not like it was just a short while ago.  Many different processes can be utilized today.  The use of short run black and white Print-On-Demand reproduction or short run full color printing presents many economies. The use of this technology enables cost effective production runs of as few as 1,000 full color copies or 5 technical manuals tailored to a specific machine.  The use of standard offset lithography or web printing can fulfill the needs of larger print quantities.

ISG’s associates will be there to assure you that the image presented in the final proofs will be equaled or exceeded in the final printed image.

The final printed quantity can be shipped to your facilities or ISG can continue our assistance with a distribution plan or long term storage and drop shipment to you as needed.

Other reproduction methods are available today that can make the access to your information easier than ever.  The final pages can be used as is and published on a CD or modified slightly and made accessible through your company’s web site.

Again, the Integrated Solutions Group can assist you in evaluating the best reproduction method or combination of approaches to deliver the message to your customer.

Technical Training

Concept & Design

Research & Writing

Illustrating

Photography - Videography

Depending on the training approach selected, photography, be it still photos or video, can convey more information in one view than a full chapter in a manual. As such, a visual image is a much needed portion of any training program.

Still Photography

Creative Photography

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Industrial Photography

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Creative Photography

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Industrial Photography

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Video Training Program

Program Production